A Model for the Success of Smart City Services with a Focus on Information and Communication Technology

Document Type : Research Paper


1 Department of Industrial Management, Karaj Branch, Islamic Azad University, Karaj, Iran.

2 Department of Technology Management, Science and Research Branch, Islamic Azad University, Tehran, Iran.

3 Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran.


One of the most important issues in smart cities is recognizing the factors that affect the success of services in smart cities. The purpose of this study is to provide a model for the success of services in smart cities based on information and communication technology and to identify its indicators. In this research, data collection has been done from the method of library studies and field studies, during which the factors affecting the success of services in smart cities have been identified. These factors include: smart economy, smart citizens, smart governance, smart transportation, smart environment and smart living. After that, a research questionnaire was designed and distributed. At this stage, by fuzzy Delphi method, the indicators related to the identified factors were also identified. In the next step, using the structural equations and Smart PLS software, the effect of research factors on the main component of research (success of services in smart cities based on information and communication technology) was evaluated. The results show that all factors have a significant and positive impact on the success of services in smart cities and government actions to create a smart city have the greatest impact on the success of services in smart cities based on information and communication technology.


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