TY - JOUR ID - 2789 TI - An Integrated MC-HFLTS&MAIRCA Method and Application in Cargo Distribution Companies JO - International Journal of Supply and Operations Management JA - IJSOM LA - en SN - 23831359 AU - Adar, Tuba AU - Kilic Delice, Elif AD - Department of Industrial Engineering, University of Ataturk Erzurum, Turkey Y1 - 2019 PY - 2019 VL - 6 IS - 3 SP - 276 EP - 281 KW - Cargo distribution company KW - MAIRCA KW - MC-HFLTS KW - Logistic DO - 10.22034/2019.3.7 N2 - Cargo transportation is part of the logistic sectors. Both service quality and customer satisfaction are very important for companies which provide cargo transportation services. This study aims to evaluate cargo companies via DMs (customers) preferences in Erzurum. Evaluating cargo companies is the multi-criteria decision making (MCDM) problem and DMs often use uncertain linguistic terms to express their assessments because DMs hesitate among different linguistic terms to provide their preferences. In this study, an integrated MC-HFLTS&MAIRCA (Multi-criteria Hesitant Fuzzy Linguistic Term Set and Multi Attribute Ideal-Real Comparative Analysis) method is used for evaluating and selecting the best cargo company. From this point of view, alternatives, criteria and DMs are defined and the integrated method is applied for the selection of the best cargo company. In order to test the results, MABAC, TOPSIS and VIKOR methods were used. UR - http://www.ijsom.com/article_2789.html L1 - http://www.ijsom.com/article_2789_02d911c6cbaa74b04d9932e8812942f3.pdf ER -